Terms of Service

1. Your agreement with Reel55

Reel55 is operated by Reel55 LLC, a Wyoming limited liability company in the United States. These Terms govern access to our website, creative software, AI generation tools, projects, messaging and calls. By creating an account or using the service, you agree to these Terms. If you use Reel55 for an organization, you must have authority to bind that organization.

You must be at least 18 years old, or the age of legal majority where you live if higher, and legally able to enter this agreement. If you do not agree, do not use the service. Our Privacy Policy explains our handling of personal information; our Acceptable Use Policy and Refund & Cancellation Policy also apply.

2. Accounts and security

Provide accurate account information, protect your credentials and access keys, and notify support@reel55.com if you suspect unauthorized access. You are responsible for activity you authorize through your account. Do not sell accounts, evade access controls, or use someone else’s identity. Features and model availability may depend on your account, region and provider availability.

3. Your content and AI output

As between you and Reel55, you retain your rights in content you upload and in generated output to the extent rights in that output exist and can be assigned. We do not claim ownership of your original creative work. You grant Reel55 permission to host, reproduce, process and transmit your content as necessary to provide your requested features, maintain the service, and comply with law. This includes sending generation prompts and source media to the relevant AI service providers.

You must have the rights, licenses and permissions needed for uploaded materials, faces, voices, brands and other content. AI output may be inaccurate, non-unique, infringing or ineligible for copyright protection. Review output before use. Commercial use is subject to applicable law, third-party rights and any model-specific restrictions disclosed for the selected service; payment does not guarantee legal clearance or exclusive rights.

4. Sharing, messaging and calls

You choose what to share with conversation members, invited guests or other recipients. Recipients may save or redistribute material they receive. A project copy does not automatically grant editing access to your original workspace. Obtain appropriate consent before sharing another person’s information or recording a call.

New encrypted messages, attachments and supported calls use client-side encryption, but this does not cover all project data, AI requests, metadata or legacy content. Browser compromise, lost local keys, participant copies and limits in guest revocation can affect confidentiality. Do not rely on Reel55 as your only backup or as a substitute for specialized high-security communications.

5. Plans, credits and payments

Payment processing is not connected in this release. Displayed plans and top-ups are pricing previews, not active paid subscriptions or an invitation to enter card details. No automatic renewal or paid credit purchase is enabled by these pages.

When paid checkout becomes available, it must show the price in USD, billing interval, applicable taxes, included credits, any credit expiry or rollover rules, and cancellation terms before you authorize a charge. Subscriptions will renew only with your express authorization. Credit consumption varies by model, duration, settings and operation; review the in-product quote before requesting an operation. Credits are service usage units, not deposits, currency or a transferable financial product.

Our Refund & Cancellation Policy sets out the approved refund baseline for future purchases. Cancelling a paid subscription stops future renewals; access continues through the paid period unless you request immediate closure or a refund terminates access. Contact billing@reel55.com for billing questions. No change to prices or these pages authorizes a charge without the required checkout disclosures and consent.

6. Availability and service changes

AI generation is asynchronous and results, latency and availability vary. We may change or discontinue features and providers, perform maintenance, and impose reasonable technical limits. We do not promise uninterrupted service or any specific creative, advertising or business outcome. If a paid service cannot be delivered or remedied, the Refund & Cancellation Policy and applicable consumer rights apply. Export important work and maintain your own backups.

7. Suspension and account closure

We may restrict access to address security threats, unlawful activity or violations of these Terms. Where reasonably possible and appropriate, we will explain the restriction and provide an opportunity to resolve it. You may stop using Reel55 and request account closure through support@reel55.com. Deletion and retention are described in the Privacy Policy. Mandatory consumer rights and valid refund claims are not waived by suspension or closure.

8. Disclaimers and limits of responsibility

To the extent permitted by law, Reel55 is provided as available, without warranties of merchantability, fitness for a particular purpose, non-infringement or error-free AI output. To the extent permitted by law, Reel55 LLC is not liable for indirect, special or consequential losses, and its aggregate liability arising from the service is limited to the greater of USD 100 or the amounts you paid Reel55 in the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply where prohibited by law, including to liability that cannot lawfully be excluded, fraud or intentional misconduct. Nothing in these Terms limits non-waivable consumer rights or remedies.

9. Law, changes and contact

Wyoming law governs these Terms, excluding its conflict-of-law rules, except where mandatory law where you live provides otherwise. These Terms do not impose mandatory arbitration or waive rights to a competent court under applicable law.

We will post material changes with an updated effective date and provide additional notice where appropriate or required. Changes do not retroactively remove accrued rights or authorize new charges. Questions: contact@reel55.com. Mailing address: Reel55 LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.