1. Current payment availability
Payment processing is not connected in this release. The pricing page shows previews only: paid subscriptions, card charges and credit purchases are not currently available. The following rules establish Reel55 LLC’s refund baseline for purchases once paid checkout opens. They do not imply that a subscription or renewal exists today.
2. Subscription refunds
First subscription purchase: request a full refund within 7 calendar days after the charge, provided you have not used paid credits or paid features included in that subscription. Use of a separate free allowance does not by itself count as use of paid benefits.
Accidental renewal: request a full refund within 7 calendar days after the renewal charge if that billing period’s paid credits and paid benefits remain unused. Once approved, the refunded period’s paid benefits are removed and future renewals are cancelled unless you expressly request otherwise.
Outside these windows, or after paid benefits have been used, subscription charges are normally non-refundable and unused time is not normally prorated. Billing errors, undelivered services and mandatory consumer rights remain exceptions.
3. Credit-pack purchases
Request a full refund within 14 calendar days after purchase if the entire purchased credit pack remains unused. Credits associated with an approved refund are removed. Partially or fully used packs are normally non-refundable; billing errors, technical failures, undelivered services and applicable legal rights remain exceptions. Promotional or free credits are not redeemable for cash.
4. Failed generations and technical problems
When a generation or other billable operation fails because of a platform or provider error, credits charged for that failed operation are restored. If restoration does not appear, contact support@reel55.com with the operation reference so we can investigate and correct the balance.
Successfully completed generations normally consume the quoted credits and are not refundable solely because the creative result is not what you imagined. Report materially defective or unusable output for technical review; completion status alone does not prevent us from correcting a genuine failure.
If a paid service cannot be delivered or reasonably remedied, we refund the affected charge. Confirmed duplicate or incorrect charges are corrected and any overcharge refunded. These remedies are not limited to the discretionary 7-day or 14-day windows.
5. Cancelling a subscription
Once subscriptions are available, cancellation will be available online through account billing or the linked payment portal, without a cancellation fee or a requirement to telephone us. Cancelling stops future renewals and normally leaves access active until the end of the paid period. It does not automatically refund a charge already incurred; the refund rules above apply.
Contact billing@reel55.com promptly if the cancellation control is unavailable or a charge occurs after cancellation. Cancelling a subscription and deleting an account are separate actions. We will not open recurring paid checkout before the disclosed cancellation process is operational.
6. How to request a refund
Email billing@reel55.com from your account email address. Include your purchase or receipt reference, charge date and the reason for the request. For a generation failure, include its operation reference. Never include full card numbers, security codes, passwords, banking credentials or government identifiers.
We review requests against purchase and usage records and explain the outcome. Approved refunds are issued to the original payment method; a credit balance is not substituted for a cash refund owed to you without your agreement. Bank/card processing commonly takes 5–10 business days after initiation and may vary. No additional refund-processing fee is charged by Reel55.
7. Your legal rights and contact details
Nothing in this policy excludes statutory cancellation, withdrawal, refund or other consumer rights that cannot be waived. Where those rights provide greater protection, they prevail. Contact us if you believe an exception applies to your purchase.
Reel55 LLC · Wyoming, United States. Mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. Billing: billing@reel55.com. Support: support@reel55.com. Phone: +1 564-224-5529.
Need help with this policy?billing@reel55.com