1. Who operates Reel55
Reel55 LLC, a Wyoming limited liability company, operates Reel55 and is responsible for the personal information described in this policy. Contact support@reel55.com for privacy requests or write to Reel55 LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
2. Information we process
- Account information: email address, username, display name, password credentials in protected form, and sign-in provider information when you choose a connected sign-in method.
- Creative content: prompts, product details, uploaded images, video, audio, references, project documents, generated assets and the settings needed to perform an operation.
- Communications: encrypted message and attachment payloads where supported, plus conversation membership, device public keys, delivery/read positions, meeting details, call participants and timing. Legacy messages and other non-encrypted features may contain readable content.
- Technical and support information: IP addresses and request logs, device/browser information needed for access and security, operational errors, support correspondence, and usage/credit transactions.
- Payment information, when paid billing is available: transaction references, subscription status and related billing records. Do not send full card numbers, card security codes, banking credentials or government identifiers through chat, prompts or support email.
3. Why we use this information
We use information to provide requested generation and editing services; save and deliver projects; authenticate accounts; support messaging and calls; maintain usage balances; respond to support and privacy requests; prevent fraud and abuse; debug failures; and comply with legal obligations.
Where applicable data protection law requires a legal basis, we rely on performing our agreement with you, legitimate interests in operating and securing the service balanced against your rights, legal obligations, and consent where required. We do not use these pages to enroll you in promotional email.
4. AI providers and other service providers
Requested AI features send the necessary prompts, references, source media and settings to the provider of the selected operation. Depending on the feature and configured availability, providers may include OpenAI, Google, ByteDance/BytePlus, Kling and ElevenLabs. Hosting, database, object storage, email delivery, authentication and media transport providers also process information needed to deliver the service. Resend may deliver account emails when configured.
Processing and retention by AI providers depend on the selected model, provider terms and account settings. Reel55 does not guarantee that every provider offers zero retention or the same training restrictions. Contact support before submitting content subject to confidentiality, contractual or regulatory restrictions. We do not need readable encrypted-message content to fulfill an unrelated AI request; ordinary project and generation content is not protected by messaging encryption.
We may disclose information when required by law, to protect users and the service, at your direction, or in connection with a business transaction subject to appropriate protections. We do not sell personal information or share it for cross-context behavioral advertising.
5. Messages, attachments and call privacy
Supported new messages, attachments and call media are encrypted on participant devices. Servers still process routing and other metadata, including membership, public device keys, meeting information and call timing. Historical plaintext content is not made encrypted by this policy.
This implementation does not provide Signal-style forward secrecy. Guest removal does not immediately revoke all previously issued media credentials or keys. Recipients can keep copies, and browser data loss can remove your local decryption keys. These protections do not apply to all stored assets, account information, creative chat or AI generation requests.
6. Storage, retention and transfers
We retain account and project information while needed to provide the service and manage an active account. We retain security, financial and legal records where needed for those purposes or required by law. We do not promise an automatic deletion period that is not implemented. Deletion requests are reviewed according to the information involved, applicable law and technical constraints; retained exceptions and expected timing can be explained through support.
Deleting a project or account does not delete copies held by other participants. Backups and service-provider records may remain for their applicable retention periods. Information may be processed in the United States and other countries where our providers operate. Where required, we use an appropriate lawful transfer mechanism; contact support for details relevant to your account.
7. Your choices and rights
You may contact support@reel55.com to request access, correction, export, deletion, account closure, or information about our processing. Account deletion is also available under Settings → Security → Delete account. Depending on where you live, you may have rights to object, restrict processing, withdraw consent, appeal a decision or complain to a supervisory authority. We may verify your identity proportionately before acting. We respond within the period required by applicable law; some legal or security exceptions may apply.
You can control browser cookies and permissions, stop microphone/camera access, and choose whether to submit content or invite participants. Blocking essential storage may prevent sign-in or encrypted features from working. Do not clear browser storage without considering the loss of local decryption keys.
9. Children, security and policy updates
Reel55 is intended for adults and is not directed to children under 18. If you believe a child provided personal information, contact support so we can investigate and take appropriate action.
We use access controls and technical safeguards appropriate to the service, but no system is completely secure. Report security concerns to support@reel55.com without including passwords or sensitive access keys. Material policy changes will be posted with an updated effective date and additional notice when required.
Need help with this policy?support@reel55.com